Frequently Asked Questions (FAQ)

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What’s your return policy?

Return's are to be performed directly through the Supplier of the product, who it has been purchased from. Please check each individual product listing for further information on the return policy of any item.


Do you ship oversees and to P.O. boxes?

Postage and Shipping will vary from Seller to Seller and from to product to product. Please check each product listing for further details, or contact the seller directly for further information.


Do you have customer service?

Of course! Our friendly and knowledgeable customer services reps are available to answer your questions. Check Mama's Contact Mama page to send her a message.

 


Why is the payment method I want to use not available?

During Anniversary Sale, a large amount of payments are being processed at the same time. Some online payment providers may experience an overload and temporarily take their service offline. We suggest that you use another payment method to place your order or wait and try again later.


The product I received does not match the description. What can I do?

If you are not satisfied with the product you received, contact your seller to agree on a solution.
To contact the seller, click Contact Seller to send them a message.

If that doesn’t help, you can apply for a refund by opening a dispute. Please make sure you do this before your Buyer Protection has ended. This is how you open a dispute:

Step 1: Sign into My Orders and locate your order
Step 2: Click Open Dispute
Step 3: Fill in your refund request and click Submit


What are supported shipping methods on AliExpress?

Currently suppliers can choose from the following express shipping options: UPS, FedEx, DHL, TNT, EMS, TOLL, e-EMS, ePacket, China Post Registered Air Mail, China Post Air Parcel, China Post Ordinary Small Packet Plus, HongKong Post Air Mail, HongKong Post Air Parcel, Singapore Post, Swiss Post, Sweden Post, Russian Air, Special Line-YW, DHL Global Mail and S.F. Express etc.
Since the shipping methods are set up by the suppliers, you are advised to directly contact the supplier for more shipping information. To contact the supplier, you may go to the product detail page or shop and click Contact Now to send a message.